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Your Satisfaction is our aim

Customer satisfaction has always been close to Libyana’s heart. We place the greatest importance on trying to meet your expectations and providing the best customer service possible. An important factor in this process is your feedback. Therefore we would appreciate you taking a little time to complete the following questionnaire.
If you have questions or like to give further feedback, please contact our customer care team any time on 150 or email us here

       
Name
Mobile number
Email


Quality of Service (provided by the company) Excellent Good Needs improving
What's your input about the quality of provided service within business centers?
What's your input about the quality of services provided by the service number 150?
What's your input about the Voice Mail Service (VMS)?
How satisfied are you about the internet's speed provided by Libyana?
Quality of Service (provided by the company) Yes No Sometimes
Have you observed an improvement of the quality of coverage within your city?
Quality of Service (provided by the company) Yes No Needs improving
What's your input about the company's website on the internet, does it provide all the required services?
   Call Center (hotline)
Branch
    
Quality of Service (provided by staff member) Excellent Good Average Unacceptable
Greeting and friendliness of staff
Efficiency of staff member
Attentiveness & Level of care and concern
Accuracy of information provided (knowledgeable)
 
  Coverage Packages Customer care
What are the reasons for selecting Libyana?
Likely Some what likely Unlikely
How likely are you to recommend Libyana to a family member / friend or colleague?
       
 
 

Any other comments?  
 
 
   
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