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SIM card Replacement procedures

If your SIM Card is damaged or lost you can replace it, by visiting one of our Business Centers near you with providing the following:

For Libyan Subscribers:
  1. Personal appearance.
  2. Proof of identity, either ID card, Passport or even family booklet (Original + photocopy).
  3. The phone number that needs to be replaced.
  4. The national number.
For Foreign Subscribers:
  1. Personal appearance.
  2. Passport (Original + photocopy).
  3. The phone number that needs to be replaced.
In case you don't have time to complete the procedure in person, one of your nearest relatives (Parents, sun/daughter , husband/wife or sister/brother) can attend instead to complete it with providing the following:
  • Proof of your identity.
  • Proof of his/her identity.
  • The phone number that needs to be replaced.
For Companies or Institutions:
  1. A letter from the company clarifies the phone number that needed to be replaced.
  2. A letter from the company entitles a representative on its behalf to complete the procedure enclosed with a photocopy of his identity, or attend the SIM card’s owner with a letter proving that he’s the owner of this SIM card and enclosed with a photocopy of the his identity and the national number.
Cost of service:
 
Service type Price
SIM card Replacement procedures 2.00 LYD

1- What does the message "the SIM card is blocked" on the screen mean?

Phone card has been destructed, and can be replaced at one of Business Centers .

2- What does "Insert SIM Card" or the phone screen mean?

The phone card has been destructed and it can be replaced at one of Business Center .

3- How can I be sure that SIM card is destructed?

You can be sure the SIM card is destructed in case of appearance one of the following messages:
  • Insert the SIM card.
  • The SIM card is blocked (Rejected).
  • PUK is blocked.
where phrases are differ the same as the used mobile phone model and the defect type in the SIM card.

4- What are the required documents needed in the replacement procedure for one of the distinctive numbers?

  • The presence of the original owner.
  • The Proof of his/her identity which must be the same ID that he/she showed it to buy the distinctive number before.
  • The phone number that needed to be replaced.


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